Question 1

What is edge?

Accepted Answer

edge is a digital services agency based in Tbilisi, Georgia. We specialize in three core areas: Meta platform digital services (advertising, social media), IT outsourcing (dedicated teams, 24/7 support), and IT services (procurement, consulting, cloud migration).

Question 2

Where is edge located?

Accepted Answer

Our headquarters are in Tbilisi, Georgia. We serve clients across the Caucasus region and internationally, with remote capabilities for global engagements.

Question 3

What types of companies do you work with?

Accepted Answer

We work with businesses of all sizes — from startups needing their first digital presence to large enterprises requiring dedicated IT support teams and infrastructure management.

Question 4

What services does edge offer?

Accepted Answer

We offer three main service categories: Meta Platform Digital Services (ad creation, media planning, social strategy), IT Outsourcing (dedicated teams, system administration, 24/7 monitoring), and IT Services (equipment procurement, consulting, software licensing, cloud migration).

Question 5

What Meta platform services do you provide?

Accepted Answer

We provide end-to-end Meta platform marketing — including ad creation and management, media planning and buying, performance monitoring, social media strategy, creative production, A/B testing, and detailed ROI analysis.

Question 6

What does your IT outsourcing include?

Accepted Answer

Our IT outsourcing covers dedicated support teams, system administration, infrastructure management, help desk services, network administration, security operations, and 24/7 monitoring with rapid incident response.

Question 7

How does pricing work?

Accepted Answer

Pricing depends on the scope and type of service. We offer project-based pricing for one-time engagements and monthly retainers for ongoing services like IT outsourcing and digital marketing campaigns. Contact us for a custom quote.

Question 8

Do you offer free consultations?

Accepted Answer

Yes, we offer a free initial consultation to understand your needs and recommend the right services. This includes a preliminary assessment of your current setup and a proposal outline.

Question 9

What are your contract terms?

Accepted Answer

Contract terms vary by service. IT outsourcing typically involves 6-12 month agreements, while project-based work has defined timelines. We're flexible and can tailor terms to fit your needs.

Question 10

How can I contact support?

Accepted Answer

You can reach our support team through the Support page on our website, by emailing info@edge.ge, or by calling during business hours (Mon-Fri, 10:00-19:00 Tbilisi time).

Question 11

What is your typical response time?

Accepted Answer

We respond to all support requests within 24 hours during business days. For IT outsourcing clients with 24/7 monitoring, critical incidents are addressed within 1 hour.

Question 12

Do you offer emergency support?

Accepted Answer

Yes, our IT outsourcing clients have access to 24/7 emergency support with guaranteed response times. For other clients, we handle urgent requests on a best-effort basis during business hours.

Question 13

What technologies do you work with?

Accepted Answer

Our tech stack includes Next.js, React, TypeScript, Node.js, Docker, cloud platforms (AWS, Hetzner, DigitalOcean), PostgreSQL, and more. For Meta marketing, we use the full suite of Meta Business tools and analytics platforms.

Question 14

How do you handle data security?

Accepted Answer

We follow industry best practices for data security — encrypted communications, access controls, regular security audits, and compliance with local data protection regulations. All client data is handled according to our privacy policy.

Question 15

What uptime do you guarantee?

Accepted Answer

For IT outsourcing clients, we target 99.9% uptime with proactive monitoring and automated failover. Specific SLAs are defined in individual service agreements based on your requirements.

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